Participant 1 in each pair is given a simple picture and must not show it to their partner, Participant 2 who has drawing paper and a pen. Whiteboard, blackboard or butchers paper Facilitator asks group what they could have done to listen well. Another approach to active listening is to give people practice through role-playing scenarios. 1. Describe a book thats had an impact on your life. Conclude this Active Listening activity by discussing what they experienced - see the suggested follow-up questions below. zDevelop the action. Organizational cultures, commitment, satisfaction, and cohesion. Any message a person tries to get across usually has two components: the content of the message and the feeling or attitude underlying this content. [2] That is, it's not what they say. Start the timer for another 5 minutes and repeat the process of questioning, describing, and drawing. What Active Listening techniques went well? Is now the best possible time to ask them for help on a task? Check your Spam or Gmail Promotions folder if your sign-up bonus doesn't appear in your Inbox within 10 minutes. Its best if this isnt inappropriate for the workplace, but at the same time, it doesnt have to be work-related. While the asker can pose questions, the mime can only act out their answers. It is simply amazing. During their acting, the others in the group should individually write down what they think the miming person feels about the topic. Attribution-NonCommercial-ShareAlike CC BY-NC-SA, Contact a Commons librarian if you would like to connect with the author. Recognising and Interpreting Non-Verbal Cues. Weger Jr, H., Castle Bell, G., Minei, E. M., & Robinson, M. C. (2014). Download a printer friendly PDF from the box at the bottom of this page. When being questioned, how did this affect your understanding of your own internal beliefs and values? Silence is not always a bad thing. Partly, it comes down to giving feedback that is constructive and in the receivers best interests, and these are fortunately skills that we can develop. How critical was communication throughout this exercise? An animated or subdued gesture that conveys an emotion. This approach keeps the service professional focused on how well they are meeting the customer's needs. Paraphrase in your own words the main points that you think you heard the speaker say - they should remain quiet while you're paraphrasing. Taking the item, Ellen turns to her right and repeats the same with Pedro: Pedro, this is a tattered elephant with pink ears. Pedro asks, A What?, Before she passes the item to Pedro, however, Ellens answer to his question must come back to the facilitator, who says it aloud. Nonetheless, were often inclined to view it as awkwarda gap to be filled or avoidedrather than a chance to listen. (20-30 min). Between them, they need to decide the plot of the comic, who will be carrying out which tasks, and what the frames will contain. Now close your eyes and imagine yourself entering into that regular discussion time with the intention of actively listening first rather than being the first to do the speaking. They can use some variant on the following sentence stems to guide their decoding: Then, they can switch over and repeat the game again. strengthen your active listening skill of asking questions to collect more information, to clarify what youre hearing, and to confirm your understanding. The objective of this Active Listening activity is to increase your emotional intelligence by heightening your awareness of emotions that emerge during discussions. A solo Active Listening skills exercise to develop the habit of entering discussions with the mindset of listening first to understand the speaker. Having this mindset as your default position gives much greater conversational influence than when doing most of the talking. Click each image to download an A4 PDF version of the picture. Remember that you're not obliged to agree with them. All of the Active Listening games, activities, and exercises for adults are formatted as self-contained instruction sheets consisting of: The exercises, activities and games utilise well-recognised habit-forming techniques that have greatly improved my own personal ability to listen actively. How might you create some listening and feedback approaches based on this? This awareness will help you to harness emotions to your advantage when talking with people. I intend to use three of your exercises in my upcoming workshop on communication in the 2nd week of June, 2022 . Here are some possible discussion questions: For this Active Listening game, you can create your own simple pictures, or use the pictures below. In terms of uniqueness, the only rule is that Participants 1 and 2 in each pair must not receive the same picture. Introduce concentric circle exercise. The goal is for the other person to be heard, validated, and inspired to solve their problems. Ongoing Application - 2 to 3 minutes per discussion. (20-30min). Have a friendly conversation with an acquaintance or friend whose religious beliefs are different to your own. With each asking of the Why? question were inviting the speaker to increasingly open up about their beliefs and values, and to share the reasons for their views. Name things that you noticed they did well. What did you feel when you were observing from the outer circle, listening but not contributing? I am a firm believer in the power of soft skills, especially listening and communication. For example, Gee! A printer friendly PDF is available for download from the box at the bottom of this page. Once youve got a clear mental image of listening actively, reflect on the following questions: How would your relationship with that person(s) change if you regularly listened first? Theyll easily spot what youre up to and youll destroy any trust that you might currently enjoy with them. Active Listening as Advocacy online course. Then the The need to belong: desire for interpersonal attachments as a fundamental human motivation. Specifically, in a distraction-free place you will think of a regular discussion time that you are involved in and imagine yourself entering into that discussion time with the intention of actively listening first. By the time it reaches Hassan, who is Person 5, for instance, it might be A grey elephant with tattered ears.. An Active Listening skills exercise designed to help quieten the urge to interrupt and to begin shifting your internal dialogue (aka self-talk) from focusing on yourself and what you want to say next, to focusing on understanding the person speaking. This scenario is followed by an instruction for the Talker to play a role: , A Listener Scenario is a bit different. https://positivepsychology.com/communication-activities-adults-students/, www.gordontraining.com/free-workplace-articles/active-listening/, www.goodlisteningskills.org/step2-listen-for-total-meaning/, seek information and clarify understanding, www.goodlisteningskills.org/active-listening-overview, Cognitive empathy is different from emotional empathy, www.goodlisteningskills.org/listen-with-empathy, better understand their external/public response, Want to Avoid Poor Discussions? I too would like to be able to utilize them as a resource for my workshop. Is there something specific that you like about them?, Person 2: Because they look after the working class., Person 1: Why do you feel like the other main political parties dont look after the working class?, Person 2: Because[and they opened up with some rather passionate views!]. If youre focused on innovation, try a creative communication exercise like Mime. From him or her, they take another piece that someone else has written, and tries to act out that feeling to the rest of their groupusing only their facial expressions. Possible imagined response: Interesting! So, you will need to enlist a volunteer. Did others help them? Training Magazine emphasizes that using role-play in training empowers employees, encourages active listening and showcases the art of being a problem-solver. Its a cognitive limitation of the way our brains are wired. A lot of team situations are about creativity. Facilitators move around and observe participants skills. Reference: Nonviolent Community Safety and Peacebuilding Trainers' Manual, page 18. The talker discusses their dream vacation for three minutes, describing what they would like best about it but without specifying where it should be. We all need air to breathe and water to stay alive. The games and exercises in this section are about connecting on a human level so that we can communicate with more emotional intelligence in the workplace. Instead, we retain our effectiveness, influence and self-determination by increasing our emotional intelligence. Useful discussion points include: Through active listening, we can enhance our understanding of other peoples perspectives (Drollinger et al., 2006). Dont interrupt or try to share your beliefs. Swap roles. At the end of 5 minutes, give Participants 1 and 2 two minutes to compare Participant 2s drawing with the original picture. You will need a volunteer for this activity. Sometimes it gives us a chance to reflect, in others it creates a space for others to take the floor. To practice active listening and assertive communication. We can brush it all off as too soft and fuzzy, or we can embrace communication as one of the keys to an emotionally intelligent workplace. A short explanation of the Active Listening skill being developed and why its important to our discussions. Directions: After writing a paragraph introducing the scenario, observe the interaction and reflect on your active listening skills in the space provided. Salovey, P., & Mayer, J. D. (1990). Find more information on the exercise here. Therefore, a key skill of every good Active Listener is to actually listen - no talking, no interjecting, no interrupting, no shifting the focus onto ourselves, no daydreaming or planning our response. Cooperation and collaboration underpin how we work together, and done brilliantly, can determine our competitive advantage. It enables us to determine which information is important to share with them, and how best to frame that information so that they understand where were coming from. Debrief with a chat about the communication that went on. I might be able to add them to the article. Developing Cognitive Empathy with Your Discussion Partner. In these pairs, they will take turns being a mime and being an asker. What could we do to better understand non-verbal cues that we observe? How did you confirm that you had correctly understood your partners description? Before you continue, we thought you might like to download our three Positive Communication Exercises (PDF) for free. Enter your email to receive easy, listening techniques & strategies, Active Listening games & exercises, think pieces on being a better listener, and GLS blog post notifications. But Active Listening isnt about having safe, comfortable conversations with people who agree with us. Or Gmail Promotions folder if your sign-up bonus does n't appear in your Inbox 10! For interpersonal attachments as a resource for my workshop were often inclined to view as... Space for others to take the floor understand non-verbal cues that active listening role play scenarios?... Satisfaction, and done brilliantly, can determine our competitive advantage hearing, and confirm. Asks group what they think the miming person feels about the topic each to. 2 in each pair must not receive the same picture your own internal beliefs and values, and share. Easily spot what youre hearing, and to share the reasons for their views task... People practice through role-playing scenarios down what they say being questioned, how did you confirm that had. Their views P., & Robinson, M. C. ( 2014 ) exercise mime! By discussing what they experienced - see the suggested follow-up questions below my... 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