Hate this association with a passion Over 20 years of constant disrepair.Now been waiting 10 years for one extra bedroom and I believe its personal due to receiving compensation twice.Wish I never accepted my first offer from them all those years ago Due to my poor financial situation Im stuck with these uncaring money grabbers. WebOnline via our website where you can complete our complaints or concerns form, tel: 0800 131 3348 (landline) or 0300 123 3511 (mobile) or email - Housing: A vehicle will not be considered to be abandoned if it is: You cancheck if a vehicle is taxedbefore reporting it. Really disappointed with no further information regarding the issue with the damaged wooden flooring in hallway and living room. It advised that: staff could not enforce lockdown restrictions but would continue to advise residents to adhere to guidance, the breach of confidentiality allegations were outside of the complaints policy due to timescale but it would investigate any new allegations. The resident submitted a complaint by email on 26 September 2020. If there have been a number of complaints about anti-social behaviour, you might be able to get the problem looked at again - this is called a community trigger. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your housing association disrepair claim. End the conversation (or letter) by asking them if they could keep the Where informal action hasnt worked, or the situation is more serious, we may need to take formal action. The Housing Ombudsman wont accept your case until 8 weeks after your housing association gave you their final response. that she has overpaid her rent liability by 434 but, based on evidence seen by this Service, the account has not been in credit by this amount at all during 2020 it is therefore reasonable that the landlord has not refunded 434 to the resident. Incidences of noise nuisance can usually be quickly and amicably resolved by chatting to your neighbour. This report is not an exhaustive description of all the events that have occurred in relation to this case, but an outline of the key issues as a background to the investigations findings. Tell your neighbour how their behaviour is affecting you and what would help. Your feedback will help us give millions of people the information they need. This results in missed deliveries of essential supplies and carers stuck outside the building. If you'd like to send over a bit more information using our online form we can look into how and why this happened - it's available here: https://www.sanctuary-housing.co.uk/complaints-or-concerns#complaint-concern-form. How Do I Stop It? Find out how we combat fake reviews. Most people dont want their children to make other people miserable. | Read 81-100 Reviews out of 292 The repairs, of course, are pending, and non urgent in the eyes of Sanctuary. It is not disputed that the type of behaviour reported by the resident will have been a source of distress for her and that she told the landlord that the ASB had impacted her health. If you suspect that drug dealing is taking place in your neighbourhood, report it to the police immediately on101, or999if it is an emergency. After you have talked to the police, please get touch with our Contact Centre on 0800 916 1522 to make us aware of the situation. I know they must have cabin fever, but so do I. If you choose to remain anonymous, we will be unable to contact you to obtain full details and provide you with an update, it is likely the case will be closed without action. The landlord has recorded attempts it made to corroborate reports using CCTV and walkabouts during this time. Sanctuary. The procedure requires the landlord to: contact and interview victims within five working days, agree an action plan to investigate ASB by interviewing the alleged perpetrator (within 10 working days), asking the victim to complete diary sheets and liaising with other investigators such as the Police, consider the positive effects that support might have on perpetrators, particularly in cases that involve drug abuse, use informal measures such as mediation, tenancy support, verbal/written warnings and acceptable behaviour contracts with formal legal action a last resort. 2023 Trustpilot, Inc. All rights reserved. Given the account was not in credit and had not regularly been in credit according to the. What does it mean to have power of attorney? More information on the cookies we set can be found in our cookie policy. If that doesn't sort out the problem you can go to the council if you haven't already talked to them. Therefore we do ask that you give us enough time to look into these properly before we respond to you. https://www.nytimes.com/2021/01/16/realestate/noise-upstairs-neighbors.html. The landlords records note that the resident raised concern on 16 December 2019 that staff had logged into her bidding account. Landlords are loath to get involved in noise issues and will hope they resolve themselves somehow, Mr. Kaminsky said. The rent collection and payment team. They'll help you decide what to do next. Contact the police if you think your neighbour has broken the law - for example, theyve been violent or threatening. If you suspect that drug dealing is taking place in your neighbourhood, report it to the police immediately on, Lots of different people coming and going from an address and at odd times of the day and night, Windows covered or curtains closed all the time. The landlord advised that this had happened in late November 2019 during a key worker meeting with the. 520 a month to live with no heating for months on end and living with half a roof literally. Worcester, Worcestershire In this regard, the landlord has noted that it attempted to reduce nuisance by: on a few occasions and issued block letters to remind all residents of their responsibilities and minimise potential nuisance activity, Cigarette smoke it spoke to neighbours and explored ways in which cigarette smoking which was not in breach of their tenancy conditions could be adapted to avoid them impacting on the resident, Lockdown restrictions there is no evidence that the landlord was responsible for enforcement of lockdown restrictions but it did attempt to encourage neighbours to adhere to the regulations by issuing block letters on a few occasions, These early intervention actions were all reasonable measures for the landlord to take and demonstrated that it attempted to reduce the impact of neighbours behaviour on the resident even where ASB remained unproven or. For example, 22 June - dogs barking from 10:15am to 12:35pm. This is known as Cuckooing. We want to make it easy for you to tell us if you are unhappy with something. When you describe the problem, say: If youve been collecting evidence about the problem, offer to send a copy. Well always be on hand with guidance and support to help you get the results youre looking for. One block of sheltered housing in Newcastle-under-Lyme is often inaccessible to visitors because of intermittent faults in the door entry system. When this happens, we want to know about it so that we can put things right. You may change your settings at any time or accept the default settings. Hammersmith & Fulham took seven weeks to investigate and respond to Marcus complaint but found in his favour and cancelled the parking ticket. The landlord considered the residents request for a rent account refund and its decision not to process a refund was reasonably based on her account not being in credit. If you think theres been a hate crime or hate incident, you should mention this even if youve already told someone else. 1 department doesn't know what the other is doing. The landlords ASB policy obliges it to use support and persuasion to modify potential ASB. She wrote to the landlord on 26 October 2019 and asked for a refund of the overpayment she said she had made to her rent account she asked for 434.72 to be refunded. It is. Check your local councils website for how it works in your area. For information or to find out on how to initiate one, please see our dedicated Community Trigger page. WebSanctuary Housing Association 14December 2021 Our approach The Housing Ombudsmans approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. it would consider appropriate measures to any reports from the resident of banging doors or fumes. Instead, theyre full of the info you need to get things sorted. Only talk to your neighbour if you feel safe and comfortable. To report a non-urgent repair, please use our online report a repair form. Use Resolver to make a complaint. Sanctuary is a trading name of Sanctuary Housing Association, an exempt charity. However, it identified a potential automatic fire door that would close when a fire was detected but be open (as the resident wished) at other times. If you remain unhappy with how we handled your complaint at Stage 1 of our complaint process, you can ask for your complaint to be reviewed. With over 69,000 affordable homes in England, Sanctuary Housing is one of the UKs leading social landlords. The officer will then review our records and any information you have provided to assess whether we have followed our policies, procedures and legislation correctly. Contact us To report a non-urgent repair, please use our online report a repair form For any emergency enquiries please call us on: 0800 131 3348 For customer enquiries, please contact us here Contact us Webthen you can report a complaint to us by: Emailing care.complaints@sanctuary-housing.co.uk Completing the attached complaint form or via our website www.sanctuary-care.co.uk Calling 0800 916 1499. who can make a complaint? Between the stage one complaint response of 14 October 2020 and December 2020 (when a final complaint response was issued), the landlord noted the following further actions in response to the residents ASB reports: it recorded that the resident had attended a key worker session on 20 October 2020 but refused further housing-related support, it wrote to the resident on 21 October 2020 about cigarette smoke, advising that residents are permitted to smoke inside their flats but not in communal areas and that it had provided a battery powered air freshener for the area in question and given the resident anti-tobacco smell spray, found an office door was causing the resident disturbance on 9 November 2020 so reminded staff to close doors carefully and use a buffer on the catch, interviewed a neighbour on 13 November 2020, asking them to avoid causing a noise during the night, investigated a report of cannabis smells on 19 November 2020, issuing a final warning to a neighbour as a result, conducted a block walkabout on 23 November 2020, noting it was unable to detect a cannabis smell, reviewed CCTV footage on 24 November 2020 in response to a noise nuisance report, noting that the Police had been called to the block and may have been responsible for some noise, reviewed CCTV footage on 28 and 30 November 2020, noting that no potential perpetrators of noise were identified. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). There is no evidence that the resident sought to raise these concerns again until September 2020 when she offered some examples as part of her complaint but these appeared to relate to events in early 2019 or before. Hope it will resolve fully in the end, Not very good when it comes to repairs. I can hear running, jumping and shouting. In some cases, the gangs take over the homes of vulnerable residents as a base for their illegal activity which can include drug dealing, prostitution and people trafficking. The worst company to, actually ring to speak to a person. DO NOT TOUCH WITH A BARGE POLE!!!!! The landlord has described the property as a one-bedroom flat on the third and fourth floor of a converted building. If the perpetrator is a Sanctuary Housing tenant, we will open an antisocial behaviour case and discuss an action plan with you. Hopefully, your neighbors feel that way and will make the effort. Children need to play. Hi Andrei, really sorry to read about your experience here. Sanctuary Housing Independent Complaints Group - Countrywide We review our compliance with the Housing Ombudsman Complaint Handling Code annually with of our Complaints Community of Interest Group. Very bad customer service unprofessional very rude quick to move you into the property without viewing. WebTo help you get the best response from your Sanctuary Housing Association complaint, Resolver can put you in touch directly with the best person or department you need to Rather than being a one-off incident, anti-social behaviour usually happens over a sustained period of time. It also took reasonable steps to offer support to the resident, in accordance with its ASB procedures and offer. WebWe will assist you in making a NO WIN, NO FEE disrepair compensation claim against Sanctuary Affordable Housing Limited. potential criminal behaviour. If you are thinking of buying shared ownership through Sanctuary Housing Association don't. You will regret it when you try and sell. Two and a half years now I've been trying to escape these cowboys A thousand bad reviews could not make up for the hell I am currently going through as a black tenant. Do you agree with Sanctuary's TrustScore? You can find out more or opt-out from some cookies. We have adopted the Housing Ombudsmans definition of a complaint. Neighbour how their behaviour is affecting you and what would help is set out in the eyes of Housing! Not TOUCH with a BARGE POLE!!!!!!!!!!!!... Told someone else on end and living with half a roof literally so... And carers stuck outside the building Mr. Kaminsky said of intermittent faults in the Housing Ombudsmans definition a! 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